At The Proxy Lab, our products are custom-made to your personal specifications and are therefore exempt from the EU right of withdrawal under Article 16(c) of Directive 2011/83/EU. However, you retain the right to cancel your order before it is fulfilled.
Refunds & Returns Policy
For full details on our refund and returns process, please review our Refunds & Returns Policy.
Cancel Your Order
If you wish to cancel your order before it is fulfilled, you can do so through your Customer Account. Log in, locate your order, and request a cancellation before fulfillment begins.
Contact Us
If you need assistance or have questions about your order, our team is here to help. Please visit our Contact page to get in touch.